Support

Medical Emergency

If you are experiencing a medical emergency, call 999 or go to your nearest A&E immediately. Ask Your Surgeon is an information service and cannot provide emergency medical care.

Contact Us

General Enquiries & Support

If you have questions about using Ask Your Surgeon, need help with your account, or want to report a problem, please contact us:

Email: askyoursurgeonteam@gmail.com

We aim to respond within 2 working days.

Technical Issues

If you are experiencing technical problems with the app (login issues, pages not loading, errors), please email us with:

  • A description of the problem
  • What device and browser you are using
  • Any error messages you see

Account & Data

To delete your account and all associated data, go to Edit Profile and select Delete My Account at the bottom of the page.

For data access requests or privacy concerns, email askyoursurgeonteam@gmail.com.

Frequently Asked Questions

What is Ask Your Surgeon?

Ask Your Surgeon is an NHS-focused patient information tool that helps you understand your condition after diagnosis. It provides evidence-based information from trusted medical sources.

Can Ask Your Surgeon give me medical advice?

No. Ask Your Surgeon provides educational information only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your GP, urologist, or qualified healthcare provider for medical decisions.

Is my data safe?

Yes. Your data is stored securely on Microsoft Azure servers. We do not share your personal information with third parties. See our Privacy Policy for full details.

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